CIBER Customers Consistently Pleased
Client Satisfaction Survey Validates CIBER’s Partnership in Providing Strategic IT Solutions
GREENWOOD VILLAGE, Colo. – Aug. 27, 2008 – CIBER, Inc. (NYSE: CBR), an international systems integrator and leading provider of enterprise computer solutions, today announced the results of a recently completed independent client satisfaction survey of CIBER’s worldwide customers. This year’s survey shows that CIBER continues to excel at partnering with its customers to provide leading-edge IT solutions, and that CIBER continues to match or surpass performance levels of even the largest IT service providers. The overall results are consistent with the survey last performed in 2005.
The survey, conducted by Specifics, Inc., an independent research company focused on IT services, was conducted by phone with over 150 CIBER customers worldwide. Spanning government clients and both Fortune 2000 and mid-sized businesses, this year’s survey touched customers serviced by all of CIBER’s global divisions, including U.S. Commercial, IT Outsourcing, Enterprise Solutions, Federal and State & Local Governments, and its European and Asia-Pacific Divisions.
According to the results of this year’s survey, 96% of respondents said they will use CIBER again, and 97% percent said they will unequivocally recommend CIBER to a colleague. In addition, CIBER met or exceeded client expectations more than 95% of the time in seven of nine categories, and customers rated CIBER “above average” or “excellent” in nine of ten performance attributes.
“CIBER continues to be a ‘best of breed’ IT services provider when it comes to overall ratings of customer satisfaction. The most notable attributes for CIBER are in the areas of professionalism and ethics, commitment to its customers’ organization and relationship, and technical expertise,” according to Joe Blumberg, CEO of Specifics. "CIBER’s Account Executives and Consultants have continued to garner ‘excellent’ ratings amongst both large and small IT consulting firms."
“Our reputation for delivering value that meets or exceeds expectations is vital to us, and has facilitated our growth to a $1.2 billion revenue global player, with diversified offerings for our clients,” said Mac Slingerlend, President and CEO of CIBER. “We are proud of our employees, whose culture, dedication, and care everywhere and every day, are the foundation of this survey’s results.”
CIBER also continues to rank very highly among the largest IT consulting firms in the industry. Eighty-seven percent of respondents have dealt with other IT consulting firms, and of those, 95 percent rated CIBER’s performance and capabilities to be “the same as“ or “better than” other firms in the areas of value for the money spent and responsiveness regarding requirements or concerns.
About CIBER, Inc.
CIBER, Inc. (NYSE: CBR) is a pure-play international system integration consultancy with superior value-priced services and reliable delivery for both private and government sector clients. CIBER’s services are offered globally on a project- or strategic-staffing basis, in both custom and enterprise resource planning (ERP) package environments, and across all technology platforms, operating systems and infrastructures. Founded in 1974 and headquartered in Greenwood Village, Colo., CIBER now serves client businesses from over 60 U.S. offices, 25 European offices and seven offices in Asia/Pacific. Operating in 18 countries, with more than 8,500 employees and annual revenue of approximately $1.2 billion, CIBER and its IT specialists continuously build and upgrade clients’ systems to “competitive advantage status.” CIBER is included in the Russell 2000 Index and the S&P Small Cap 600 Index. CIBER, the Reliable Global IT Services Partner. www.ciber.com.
CIBER Forward-Looking and Cautionary Statements
Statements contained in this release may constitute "forward-looking statements" within the meaning of the Private Securities Litigation Reform Act of 1995. These statements involve a number of risks, uncertainties and other factors that could cause actual results to differ materially, as discussed in the company's filings with the Securities and Exchange Commission. CIBER undertakes neither intention nor obligation to publicly update or revise any forward-looking statements. CIBER and the CIBER logo are trademarks or registered trademarks of CIBER, Inc.
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